Privacy Policy

1. Introduction

Welcome to HomiQ Households ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Personal Information

We collect information you voluntarily provide to us when you:

• Create an account or register for our services
• Place an order or make a purchase
• Subscribe to our newsletter or mailing list
• Contact us via email, phone, or WhatsApp
• Fill out forms on our website
• Leave reviews or comments

This may include your name, email address, phone number, mailing address, payment information, and purchase history.

Automatic Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Device type and operating system

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations and shipping notifications
• Responding to your inquiries and customer support
• Sending promotional emails and newsletters (with your consent)
• Improving our website, products, and services
• Preventing fraud and ensuring account security
• Complying with legal obligations
• Personalizing your shopping experience

4. Payment Information

Important: We do not store your complete credit card information on our servers. Payment processing is handled securely by our payment partner Paystack. Your payment details are encrypted and processed according to Payment Card Industry Data Security Standard (PCI DSS) requirements.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may disclose your information to:

• Service Providers: Payment processors, shipping companies, and hosting providers who assist us in operating our website and conducting our business
• Legal Requirements: When required by law or to comply with legal processes
• Business Transfers: In the event of a merger, acquisition, or asset sale

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption
• Password protection
• Restricted access to personal information
• Regular security audits

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve our website functionality.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website features.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Unsubscribe from our newsletter at any time

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information immediately.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before providing your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

12. Contact Us